Challenge
Thermodial provide expert maintenance services to a wide range of commercial customers in many different business sectors on a 24/7 – 365 basis.
The company needed a solution that would:
- Allow their network of engineers and sub-contractors to share files on any device, at the office and remotely
- Store and share operation and maintenance manuals, health and safety reports, ISO documentation and procedures in order to meet the high service availability requirements of major clients
Solution
File Sync & Share
The solution allowed:
- Teams to work remotely, securely and to collaborate. The platform allows users to share files from any device, anywhere.
- Access to the fileshare system through an app for phones and tablets. This means engineers can instantly access operations and user manuals, ensuring an efficient trouble shooting diagnosis and maintenance on-site.
- Set up of a QR system to allow Thermodial engineers to scan a QR code on each unit. This service brings the engineers directly to the client folder with the service logs, maintenance reports & issues and user manuals of of the air conditioning unit.
- Office based users can store documents in the usual way as the system does not change the interface or the way they work, making it simple to use.
Results
- Increased simplicity and security for sharing data
- Full control and audit traceability on all files shared
- Helped Thermodial with GDPR compliancy as all files are encrypted at rest and in transit. Each file has a full audit trail
- Enables Thermodial to deliver a cost effective and innovative service to customers
“Our business uses the Savenet Fileshare and Sync solution to handle many types of document sharing and collaboration. It’s used by everyone from senior management to our service engineers who provide the hands-on support and service to our customers in the field.”
Turlough Kinane
Director
Thermodial
Thermodial have been using Savenet’s secure File Sync and Share solution since 2014.